Senior Project Manager - Enterprise Salesforce Implementations

fusionSpan is a rapidly growing multinational information technology services company based in the USA. Recognized for our dynamic work culture and innovative solutions, we have earned accolades including Best Places to Work, and ranking in the Inc 5000 list of fastest-growing companies in America. At fusionSpan, we specialize in leveraging cutting-edge technologies to optimize our clients’ member experience.

This position is 100% remote.

As a Senior Project Manager at fusionSpan, you will lead cross-functional teams of Consultants, Software Engineers, and Designers on medium and large-scale IT projects from initiation to launch. The ideal candidate will have extensive experience in decision-making, problem-solving, stakeholder management, risk assessment and mitigation, project planning, sprint planning and grooming, and resource management. As this role involves managing multiple project teams and clients, we are looking for someone who is comfortable holding their team and clients accountable. We are looking for a self-driven individual who excels in a challenging and dynamic work environment, adapts quickly to evolving project requirements, and is confident in their ability to lead projects to success. As a Senior PM will be managing multiple project teams and clients, we are looking for an individual who is comfortable holding themselves, their team, and their clients accountable.

Responsibilities:

• Lead medium and large-scale IT projects, leveraging the Salesforce platform to deliver innovative solutions to clients.
• Collaborate with Consultants, Engineers, and Designers to define scope and estimate project budget, ensuring all requirements are thoroughly documented and approved by the client.
• Plan complex projects from initiation to launch, utilize agile methodologies, and lead scrum rituals including stand-ups, sprint planning and grooming, release planning, retrospectives, and backlog refinement.
• Manage and motivate cross-functional teams and collaborate closely with resource management to ensure the project has the team members required to achieve success.
• Control, monitor, and report on project scope, budget, and schedule, and ensure the system adheres to quality requirements.
• Communicate project status proactively with internal and external stakeholders and ensure all project risks are mitigated and blockers are resolved promptly.
• Take full ownership of project decisions, ensuring alignment with client goals and fusionSpan's standards of excellence.
• Serve as the primary point of contact between clients and fusionSpan project teams, managing stakeholder expectations proactively.
• Maintain high levels of client satisfaction by delivering seamless project experiences.
• Utilize and keep project management platforms up to date such as the PSA, Jira, Confluence, Google Drive, and Asana to maintain the project knowledge base.
• Navigate challenging conversations with clients regarding scope, budget, and schedule adjustments. 
• Manage multiple projects simultaneously in a fast-paced consulting environment

Required Qualifications:

• Strong technical background and understanding of agile methodologies, scrum, waterfall, and software development processes.
• Minimum 5 years of project management experience, with a proven track record of leading cross-functional teams on successful technical projects in a consulting environment.
• Experience managing project risks and controlling scope, budget, and schedule.
• Strong leadership, negotiation, communication (written, verbal, presentation), interpersonal, and creative problem-solving skills.
• Ability to adapt to project stakeholders and learn new technology quickly.
• Ability to prioritize tasks effectively and manage multiple projects and deadlines simultaneously.
• Detail-oriented and highly organized

Preferred Qualifications:

• Salesforce or any enterprise CRM knowledge
• Experience working in entrepreneurial and startup environments, demonstrating adaptability and resourcefulness in challenging situations.

What We Offer: (differs by country)

• Comprehensive Health insurance
• Dental & Vision
• Life Insurance
• Long Term Disability
• Accidental Death & Dismemberment insurance
• Retirement savings match
• 15 days of paid vacation – increases with tenure
• 10 paid federal holidays

Culture of Caring:
At fusionSpan, we prioritize both client satisfaction and the personal growth of our team members. We foster a culture of caring, respecting each other's diverse backgrounds and experiences, and delivering best-in-class solutions.

Application Process:
We welcome qualified candidates worldwide to apply for this position, as our job opportunities are not limited to specific regions. Please submit your resume and cover letter highlighting your relevant experience and why you'd be a great fit for fusionSpan.
fusionSpan provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, in compliance with federal, state, or local laws.

About fusionSpan

fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.

Check out our Great Place to Work Certified Badge here.

Culture of Caring

We aim to foster a culture of caring. Caring for our clients but also each other. As a company, we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.

fusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company Values:

• Give back to those communities that have gotten us where we are today.
• Foster a culture of caring in all working relationships. Respect for each other and our diverse backgrounds and experiences.
• Deliver seamless experiences and best-in-class solutions.
• Embrace change and strive for growth.